Privacy Policy
Last updated: September 29, 2026
Visible Auto Lab (“we,” “us,” or “our”) operates visibleautolab.com and our shop at 11101 Park Charlotte Blvd, Suite A, Charlotte, NC 28273. This policy explains what information we collect through our website, how we use it, and the choices you have.
Information you give us
When you use our Quote Builder or contact forms, we collect the information you choose to share, which may include your name, phone number, email address, ZIP code, preferred contact method, Instagram handle, vehicle details, the services you’re interested in, your budget and timeline, preferred consultation times, notes, and any photos you upload.
Information collected automatically
Like most websites, we use cookies and similar technologies, including Google Analytics, Google Tag Manager, and Google Ads, to understand how visitors use our site and how they found us (for example, a search, an ad, or social media), and to measure the results of our advertising. This may include your device and browser type, pages visited, and the website or ad that referred you. When you submit a form, we record which of these sources brought you to our site.
How we use your information
- To respond to your inquiry, prepare your quote, and schedule consultations or appointments
- To communicate with you by your preferred method (call, text, email, or Instagram)
- To provide and follow up on the services you request
- To improve our website, services, and advertising
Text messages
If you choose text messaging and check the consent box on our form, you agree to receive text messages from Visible Auto Lab about your quote and appointment. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time or HELP for help. We do not sell or share your mobile number or text messaging consent with third parties for their marketing purposes.
How we share information
We do not sell your personal information. We share it only with service providers that help us run our website and business (such as our website host, email, and analytics providers), with parts suppliers when needed to complete your order, or when required by law.
Photos you upload
Photos submitted through our forms are used only to review and quote your project. We will not publish your photos or your vehicle on our website or social media without your permission.
Keeping your information
We keep form submissions for as long as needed to serve you and maintain our business records, and we take reasonable steps to protect them. No website or transmission is completely secure.
Your choices
You can ask us to access, correct, or delete the information you’ve submitted, and you can opt out of texts at any time by replying STOP. You can also block or delete cookies in your browser settings, and learn about Google’s practices at policies.google.com.
Children
Our website is not directed to children under 13, and we do not knowingly collect their information.
Contact us
Questions about this policy? Contact Visible Auto Lab at info@visibleautolab.com or 916.757.4140, or visit us at 11101 Park Charlotte Blvd, Suite A, Charlotte, NC 28273.